At Quark wheel, we value your trust & respect your privacy. The Privacy Policy covers the practices for handling and securing your information by Quark wheel. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us.
By visiting the Platform, providing your information, or availing our product, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the terms of use and the applicable product terms and conditions. If you do not agree, please do not access, or use our Platform.
1. COLLECTION OF INFORMATION
When you purchase from our website, as part of buying and selling process, we collect personal information that is necessary to provide those services to you. We will only collect the information that is necessary for its specified, concrete, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. You have the right to choose whether to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with our services or respond to your queries. We may collect the following types of information:
i. When you use certain functions provided by the Application, such as when you sign up as a member in our website quarkwheel.com, we may ask you to provide certain personal data such as name, contact number, postal address, email address, log-in credentials, information pertaining to credit card/ debit card/ bank account details.
ii. Troubleshooting and support data, which is data you provide, or we otherwise collect in connection with support queries we receive from you. This may include contact or authentication data, the content of your chats and other communications with us, and the product you are using related to your help inquiry.
iii. We may track your buying behaviour, preferences, and other information that you choose to provide on our Platform. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users.
iv. When you use the site, certain information may be collected automatically, which includes (i) Your computer’s Internet Protocol (IP) Address; (ii) Your browser type and operating system.
2. USAGE OF INFORMATION AND DISCLOSURE
a. Quark wheel may use this information for the following purposes:
i. Order-Related Communications;
ii. Process your financial transaction;
iii. Handling your questions or requests about our services;
iv. Administer promotions, offers and notify you of important events;
v. investigate, prevent or take action regarding illegal activities and/or violations of our Terms and Conditions;
vi. Meet our research and product/service development needs and to improve our website, services and offerings etc.
b. In certain situations, Quark wheel may be required to disclose personal data in response to lawful requests by public authorities. Where required by law (viz. to comply with a warrant, court order, or legal notice served on Quark wheel), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.
3. CONSENT
a. When you provide us with personal information to complete a transaction including furnishing bank account details, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting such information and using it for that specific reason only. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
b. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@quarkwheel.com
4. YOUR CHOICES
Newsletters, Social Media Campaigns, Special Offers and Updates:
We will occasionally send you information on products, services, special promotions, contests, customer satisfaction surveys, events, and opportunities to interact with Quark and our community. You have the option to opt-out of these types of communications at any time. We present the option NOT to receive these types of communications. If you no longer wish to receive our newsletters, social media campaigns and promotional emails, you may opt out of receiving them by not subscribing to our newsletter or email or by contacting customer support at support@quarkwheel.com
Deactivation of your Account:
If you wish to delete your account or request that we no longer use your information to provide you services contact us at support@quarkwheel.com We will respond to your request within reasonable time.
5. THIRD PARTY SERVICE PROVIDER
To help us provide you with services described in this Privacy Policy, we may, where necessary, share your personal information with our third party service providers and business partners. This includes our delivery service providers, data storage facilities, customer service providers, marketing service providers, payment merchant and other business partners. These third parties may process your personal information on Quark’s behalf or for one or more of the purposes of this Privacy Policy. We guarantee that the sharing of personal information necessary for providing services to you is solely for legitimate, legal, necessary, specific, and explicit purposes.
6. RETENTION OF INFORMATION
a. We will retain your information for as long as your account is active or for as long as your information is needed to provide you services, or as required to fulfill our legal obligations.
b. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
7. PROTECTION OF INFORMATION
a. We take appropriate and reasonable technical and organizational measures designed to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
b. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures require us in some cases to request proof of identity before disclosing personal information to you.
c. When you register with Quark, you are required to create a username and password. You must not share this access information with anyone else as you are personally responsible for any information transmitted while logged in with your username and password. As an additional safety measure, be sure to sign off when you finish using your account and your computer.
d. We conduct security and privacy protection training courses and tests to enhance our employees’ awareness of the importance of protecting personal information. We will take all practicable and legally required steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information when transferred from you or to you via the Internet.
8. AMENDMENT/MODIFICATION
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
9. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and the rules framed thereunder if you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at the following contact details:
VASUDEV R
vasudev@quarkwheel.com
